No. You have the legal right to decide how you would like to go about your vehicles reparations, regardless of what your insurer suggests. We deal directly with insurers and loss adjusters on your behalf, so that you don’t have to - and our warranty is ours, not a network standard.

SMART works well for minor, isolated impairment that hasn't broken through to bare metal or primer. Anything structural, rusty, or deeper than the top coat needs a complete refine. Using SMART on damage that warrants a full repair just means the job fails sooner. We'll tell you honestly which one applies.

Yes. Non-standard colours, faded factory paint, and specialist finishes like matte or satin all need manual colour development rather than a code match. We mix and test on spray out panels before touching the car and we'll flag if the existing paint condition isn't stable enough to blend into reliably.

Often you can't tell by eye. A panel dent can involve deformation to the chassis, sill, or suspension mounts underneath. We inspect the full impact area before quoting - not just the visible surface. If you've had a collision, it's worth noting any extra damage before assuming a straightforward job.